Job opportunities

Visitor Services First Aid

Purpose of the role

To provide first aid support and assistance for visitors and staff at Whipsnade Zoo, responding to first aid incidents efficiently and professionally, whilst remaining calm in difficult situations, instilling confidence in other employees and visitors.  Assist in the administrative side of first aid, which will include completing an incident report form for every incident and assisting with collating information for investigations where required. 

Key responsibilities

• Administering first aid and responding to all first aid incidents across the site including assisting in any emergency situations, liaising with emergency services, duty managers and security department as required
• To maintain high standards of hygiene within the First Aid Post, ensuring the equipment held in the First Aid Post is clean and in good working order.
• Be part of our friendly zoo operations team interacting with members and paying visitors that you encounter.
• Supporting the zoo operational teams with events and commercial activity as required
• 24 hrs per week including weekends and bank holidays. 

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time that are in line with the level of the role.

About You

• Must hold a valid First Aid at work certificate from a recognised awarding body, additional First Aid qualifications are desirable
• Experience of delivering first aid particularly in a visitor attraction setting
• An enhanced DBS check is required for the role

We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.  

About Us

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.  

What do we offer?  

At ZSL, we are proud of our approach to employee benefits. Our benefits include:  

• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct  
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you  
• Holidays – 25 days annual leave allowance, plus UK bank holidays  
• Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme  
• Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day 
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops  
• Family friendly policies – we offer enhanced maternity, paternity, and adoption packages  

NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found.